Refund policy

Return and Refund Policy

Last updated: 22 October 2026

At Hyper Clean Co., we want you to be satisfied with your purchase. If your product arrives damaged, faulty, or not working as expected, please contact us so we can help.

1. How to Request a Return, Refund, or Replacement

To report a damaged or faulty product, you must email us at ajhustle10@gmail.com.

Please include the following information in your email:

  • Your full name

  • Your order number

  • A description of the problem

  • Clear photos showing the product and the damage or fault

  • Photos of the packaging, if relevant

  • A short video demonstrating the issue, if photos alone do not clearly show the problem

Email subject: Return, Refund, or Replacement Request — Order #[YOUR ORDER NUMBER]

Please contact us as soon as reasonably possible after discovering the issue.

We may request additional information to help assess the problem. If you cannot provide photos or a video, please let us know so we can discuss another reasonable way to assess your claim.

2. Damaged or Faulty Products

Once we have reviewed your request, we will contact you with the next steps.

Where appropriate, we may arrange a replacement product at no additional cost to you. If a replacement is unavailable, unsuitable, or another remedy is required by applicable consumer law, we will provide the remedy you are legally entitled to, which may include a refund.

We assess each claim based on the information available and applicable consumer protection laws.

3. Returns and Change of Mind

We do not automatically accept returns simply because a customer changes their mind or no longer wants the product.

However, this policy does not limit any rights you may have under applicable consumer law. If a return is accepted, we will provide instructions on how to send the product back.

Please contact us before returning any item.

4. Return Shipping Costs

Where a product is confirmed to be faulty or otherwise qualifies for a remedy under applicable consumer law, we will cover reasonable return shipping costs where required by law.

For other approved returns, we will explain any applicable shipping arrangements before you send the product back.

5. Refund Processing

If a refund is approved, we will notify you and process it using the original payment method where possible. The time it takes for the funds to appear in your account may depend on your payment provider or bank.

6. Incorrect or Missing Orders

If you receive the wrong product or your order arrives with missing items, please email ajhustle10@gmail.com with your order number and clear photos of the items received and the packaging, where relevant.

We will review the issue and work with you to resolve it.

7. Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer rights that cannot legally be excluded, restricted, or modified under applicable law, including the New Zealand Consumer Guarantees Act where it applies.

Depending on the circumstances, your legal rights may entitle you to a repair, replacement, refund, or another appropriate remedy.

8. Contact Us

For all return, refund, replacement, or product-related enquiries, contact:

Hyper Clean Co.
Email: ajhustle10@gmail.com

Please include your order number in all enquiries so we can assist you efficiently.